Office Courtesy: Part 2 (1953)



Transcript

[MUSIC PLAYING] SPEAKER 1: In the days that followed, Barbara did her best to acquire a genuine interest in people, where she found that smiles are effective, only when they're genuine. She carefully practiced the first basic rule in meeting the public, remembering and using names.

BARBARA: Oh, yes, Mr. Borden, I'm sure that Mr. Thompson will be glad to see you. Of course, Mr. Barnsworth. I'm sorry, Mr. Pratt.

SPEAKER 1: She formed the habit of tactfully getting the name and business of every visitor and of introducing him in a pleasant, gracious manner.

BARBARA: Mr. Thompson, this is Mr. Markham of Allied Manufacturing Company.

SPEAKER: How do you do?

SPEAKER 1: She learned to anticipate Mr. Thompson's needs and had ready for him, materials he might require during an interview. When it became necessary to interrupt an interview with information for Mr. Thompson, Barbara wrote out the message. It wasn't all easy. She made some mistakes, of course.

She learned too that it's a mistake to argue with visitors.

BARBARA: You have an appointment at 10:30. Mr. Thompson should be with you in just a few moments. Would you mind waiting over there?

SPEAKER 1: When different kinds of situations came up, Barbara discovered the proper way to handle them. One of these was the inquisitive caller.

SPEAKER 2: I suppose you girls manage to keep busy.

BARBARA: Yes, there's always enough work to do.

SPEAKER 2: There's a rumor that the firm closed the big deal with Marshall and Company.

BARBARA: Is that so?

SPEAKER 2: Yes, a five-year contract. Know anything about it?

BARBARA: I can't say that I do. However, if you'd like to see Mr. Walker--

SPEAKER 2: No, no. It's perfectly all right. It's not that important.

SPEAKER 1: Yes, Barbara learned to be on guard against the visitor who asks too many questions, to handle him tactfully, but firmly. She learned how to turn away a visitor firmly without making an enemy of him.

SPEAKER 3: Can I make an appointment now for sometime next week? Any time? I'm free any time.

BARBARA: Well, perhaps I can phone you when an appointment would be more convenient. I have your number.

SPEAKER 3: Well, all right. That's fine. Thank you.

BARBARA: Thank you.

SPEAKER 1: She learned good telephone manners, like answering promptly, using the caller's name.

BARBARA: Mr. Thompson's office. Yes, certainly Mr. Hunt.

SPEAKER 1: And getting the message right. She got into the habit of keeping the waiting visitor informed, so that he'd know he wasn't forgotten.

BARBARA: Mr. Thompson will see you very soon, Mr. Greenly.

SPEAKER 4: Oh, thank you.

SPEAKER 1: And of course, she became more conscious than ever of the importance of neat, simple clothing in the office. Above all. What Barbara acquired in the days that followed was a real understanding and liking of people. She found that smiles are contagious, courtesy begets courtesy, and because of her changed attitude, the duties which had once been a nightmare for her became instead the pleasant and exciting experience of meeting the public.
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